The Story Behind Renewed

Launched in 2018, Renewed aimed to repair, recycle, or resell returned or damaged items, helping to extend the lifecycle of products and reduce landfill waste. The North Face wanted to be capable of delivering a high-quality e-commerce experience and implementing various resale models globally, including peer-to-peer, take-back, and managed returns.

Within just two months, the Renewed website was relaunched with a warehouse management system. To handle the logistical aspects of the Renewed program, The North Face partnered with Tersus Solutions. As a leader in textile circularity, Tersus Solutions empowers premium brands to engage in the circular economy by providing advanced, eco-friendly cleaning technologies and comprehensive textile reclamation and logistics solutions.

Results

• Over 72,000 items processed in first 6 months.
• A proprietary warehouse management system built in 2 months to manage resale operations.
• A proprietary Retail App built in 6 weeks to manage in-store take-backs.
• Rolled out in-store take-back program to 105 stores in the U.S. and Canada.